Packaging. We take great care in preparing our chocolates and in ensuring that they arrive to you in the way we packed them—in perfect condition and ready to enjoy. This means includes using thermal packaging materials and appropriate insulation during summer months and for deliveries to warm-weather destinations.
When We Ship. Most orders ship within 7-10 days. We generally ship Monday through Wednesday to allow for delivery on or before Friday since standard deliveries are made only on weekdays. Orders sent via standard shipping should arrive within five (5) business days. However, transit times vary based on destination, distance from our location in Chicago, and sometimes weather.
How We Ship. We ship standard shipments via FedEx Ground, USPS Priority Mail, and UPS Ground. During busy seasons and for large client orders, we use a shipping service.
Where We Ship. We ship orders placed through this website to U.S. addresses provided by you during the checkout process. Please provide the correct street address and include the company name and appropriate suite or apartment number, when necessary, to ensure proper delivery. My Chocolate Soul® is not responsible for deliveries to incorrect addresses provided by clients or returned shipments unclaimed by recipients. Returned items will incur additional shipping costs to re-ship. We prefer not to ship to P.O. boxes and will not be responsible for any delays in deliveries to or pickups from post office boxes. Shipments to select international destinations will be available online beginning in June 2016.
Sales Tax. We are required by Illinois state law to charge sales tax on all orders delivered or shipped within the state. The sales tax applies to merchandise only and not to shipping rates. The Illinois sales tax rate is 2.25% for bakery items and 10.25% for candy items delivered/shipped within the state. There is no tax (0%) for all products shipped outside of Illinois.
If you have any additional shipping questions that we did not answer here, please email us at email@example.com.