If My Chocolate Soul® is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
I. INFORMATION WE COLLECT AND HOW WE USE IT
We collect the following information about you when you visit or browse our website or social media sites, make purchases, and register an account:
When you browse our site, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We collect information automatically using technology when you visit our website or social media pages or when you open one of our e-mails.
If you choose to set up an account, we collect your name, email address, and password.
If you purchase via mychocolatesoul.com, we collect your name, address, phone number, email address, billing information including your credit card number and expiration date, along with the names, addresses, and phone numbers of gift recipients if you are shipping our products to other people. We use your name, address, phone number, billing information/credit card information to process your order or as otherwise described in this Policy.
If you visit our Facebook page and/or follow us on Twitter, Pinterest, or other social media sites, we may collect information you submit or make publicly available.
We collect any information you submit to us when you participate in our promotions, contests, and sweepstakes.
Email marketing: With your permission, we may send you emails about our company, new products, promotions or sales, and other updates.
We use the information you supply for the purpose of providing the services you have requested and as described in this Policy. The email address you provide is used for internal purposes, such as confirming and tracking your order. You and your gift recipients will also receive periodic email offers from us regarding new products, promotions or sales, and services that we think may be of interest.
We do not rent, share, sell or exchange your name, email, postal address, or personal information with third parties for marketing purposes or for the purpose of contacting you regarding their products or services.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery/shipment, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If you change your mind after you opt-in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time, by contacting us at email@example.com or mailing us at: My Chocolate Soul®, PO Box 476915, Chicago, US 60647.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. Shopify provides My Chocolate Soul® with the online e-commerce platform that allows us to sell our products and services to you. Your data are stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, read Shopify’s Terms of Service here or Privacy Statement here.
V. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Policy or our website’s Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
My Chocolate Soul® uses automatic tracking technologies, including “cookies”. This small piece of data is sent and stored in your web browser from a website while you use our website. Cookies store past website activity and are used to understand how users utilize mychocolatesoul.com to track purchases and other website information, and to help measure the effectiveness of our website and marketing strategies. Cookies also allow registered users or account holders to save time during checkout in return visits.
Below is a list of cookies that we use, so that you can choose if you want to opt-out of cookies.
Session ID – sessional; allows Shopify to store information about your session (referrer, landing page, etc.).
Shopify Visit – no data held; persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.
Shopify Uniq – no data held; expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.
Cart – persistent for 2 weeks; stores information about the contents of your cart.
Secure Session ID – sessional.
Storefront Digest – If the shop has a password, this is used to determine if the current visitor has access.
Google analytics – PREF, persistent for a very short period. Set by Google and tracks who visits the store and from where.
In addition, our website may use Google Analytics to help us learn about who visits our site and what pages are being looked at.
To protect your personal information, we take reasonable security measures and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow PCI-DSS requirements and implement additional generally accepted industry standards. However, we cannot guarantee the security of any information you send to us and you do so at your own risk.
VIII. AGE OF CONSENT
By using this site, you represent that you are at least 18 years old, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.
X. MARKET RESEARCH
My Chocolate Soul® may contact you from time to time via email to conduct questionnaires or surveys, or to gather feedback, reviews, or comments about your experience or a specific product. Survey information is treated like all of the information we collect. We reserve the right to use positive feedback, reviews, and comments on our website using your first name and city.
XI. QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at My Chocolate Soul, Attn: Privacy Compliance Officer, PO Box 476915, Chicago, IL 60647.