FAQ

When will my order ship?
Your order will ship on the date indicated on the product description page. Click here for more information about shipping.
Why do your products have specific shipping dates?
We make limited quantities of our signature chocolates in small batches approximately every three weeks. We typically ship orders within 24 hours of making them so your chocolates arrive as fresh as possible.
What is the shelf life of your products?
  • 3 weeks for most chocolates/confections
  • 4 weeks for chocolate bars and bark
  • 5 days for most baked sweets
*Note: warmer temperatures and humidity will affect shelf life.
How should I store my chocolates/sweets?
Store your chocolates in their original packaging and at room temperature (68-70oF) away from heat and direct sunlight. We do not recommend refrigerating or freezing our chocolates.
What about food allergens?
Our products are made in a facility that processes milk, eggs, tree nuts, peanuts, wheat, and soy.

Note that chocolates without nuts/nut ingredients may have come in contact with items containing nut ingredients. People with severe nut allergies should NOT consume our chocolates.

Gluten - All chocolates are gluten-free, except our Caramel Cookie candy bar.

Vegan - We currently do not have any vegan items.
Do you sell sugar-free chocolate?
No. The chocolate we use, even our high cacao percentage dark chocolate, has some sugar in it.
What payment methods do you accept?
  • Credit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo
  • Wallets: Apple Pay, Google Pay, Facebook Pay
  • Other: PayPal, Amazon Pay, Shop Pay
Can I return my order? Do you give refunds?
Due to the nature of our products, we cannot accept returns and we do not give refunds. Your satisfaction is extremely important to us and our reputation depends on it, which is why we work diligently to deliver premium chocolates with outstanding service.
Can I cancel my order?
Yes, you may cancel your online order two days before the ship date. You cannot cancel your order within 48 hours of your ship date.
Do you deliver?
No.
Can I pick up my online order in person?
No.
Do you do custom chocolate orders?
Yes. Our order minimum for custom chocolate gifts and event favors is $1,000.
Do you cater?
We offer dessert catering services on a limited case-by-case basis for weekend events only. We require three weeks advanced notice. Our order minimum for dessert catering is $1,000.
Do you provide free samples?
We do not provide free samples.